Taking too long? Close loading screen.

January 2, 2019by arma_admin

Sagesse 2019: Introduction




Welcome to ARMA Canada’s fourth issue of Sagesse: Journal of Canadian Records and Information Management, an ARMA Canada publication.


The Sagesse Editorial Board would like to take this opportunity to gratefully acknowledge and thank John Bolton who was a founding member of Sagesse: Journal of Canadian Records and Information Management. John resigned mid 2018 after making many invaluable contributions to this publication. His impact on Sagesse and the RIM and IG community are significant. Sandie Bradley has captured some of his brilliance in an article titled “Thank you to John Bolton!” in this issue.

The Editorial Board would like to welcome Sandra Dunkin, MLIS, CRM, IGP to the editorial team. Sandra brings a wealth of ARMA and workplace experience, from her work on the ARMA Vancouver Chapter, the ARMA Canada team as Program Director, to her work at First Nations Summit. Sandra has already demonstrated her commitment and dedication to the Sagesse team performance. She also has an article in this edition – see “Are We There Yet?”


There’s a new addition to Sagesse’s 2019 edition and we are excited to share that in 2018, ARMA Canada and the Sagesse Editorial Board held an essay contest for graduate students enrolled in graduate information management programs in a number of Canadian universities. The article that best met the theme, Canadian Issues for Information Management, received $1,000 while the runner up received $600.

We are honoured to announce that the team of: Meagan Collins, Nicole Doro, Ben Robinson and Ariel Stables-Kennedy from the University of Western Ontario were the $1,000 recipients with their article “Privacy and Ethical Concerns in the Provision of eHealth Services.” Their article explores an ethical analysis of data collection policies of Canadian live eHealth service providers and comments to what extent they conform to the Canadian Medical Association’s Code of Ethics.

Scarlett Kelly, from Dalhousie University, was the $600 recipient with her article “Information Technology and Modern Public Service: How to Avoid IT Project Failure and Promote Success.” Scarlett looks at a global scan that indicates that IT projects may have as high as an 85% failure rate discussing it from the point of view of the people involved, IT processes and the product to deliver to users.

Congratulations to our students!

To our readers, prepare to be captivated with the content, writing and research in these articles as well as the others in this edition.


Continuing with Sagesse’s tradition of providing thought provoking content, this 2019 issue features the following articles:

  • Michelle Barroca, BA, MAS, provides a case study in her article “Defending Traditional Rights in the Digital Age: Ktunaxa Nation Case Study,” of Ktunaxa Nation’s experience with using business and cultural records to legally defend traditional rights in opposing permanent development in a culturally significant and ecologically sensitive area in British Columbia’s southeast quadrant.
  • Barb Bellamy, CRM and Anne Rathbone, CRM, discuss the challenges an organization faces in establishing an email policy and the compliance issues the employees need to embrace in “Email Policy and Adoption.” They provide an excellent array of tools to assist this process by using catch phrases, branding and gamification. This paper has been translated into French.
  • Alexandra (Sandie) Bradley, CRM, FAI, features an article that pays tribute to and provides the biography of John Bolton, CRM. John was a founding member of Sagesse: Journal of Canadian Records and Information Management, and his wisdom was a guiding light while a member of this team. In “Thank you to John Bolton,” she describes his RIM journey and the many accomplishments he achieved in his
  • “Are We There Yet?” an article by Sandra Dunkin, MLIS, CRM, IGP and Sam Hoff, ECM Consultant, explores a SharePoint implementation project conducted at the First Nations Summit while underscoring the lessons learned, missteps, failures and eventual successes. Also addressed are the challenges of change management, user training and adoption and various upgrades as users engage with SharePoint. This paper has also been translated into
  • Who doesn’t enjoy an ARMA Canada Conference? Sue Rock’s, CRM, article “A Record of Service: The First Canadian Conference on Records Management “A Giant Success,” looks back at the very first ARMA Canada conference, held in beautiful Banff, Alberta in February 1980. Discover how some of ARMA Canada traditions were developed and have evolved over the years.

Please note the disclaimer at the end of this Introduction stating the opinions expressed by the authors in this publication are not the opinions of ARMA Canada or the editorial committee. We are interested in hearing whether you agree or not with this content or have other thoughts or recommendations about the publication. Please share and forward to: [email protected]

If you are interested in providing an article for Sagesse or wish to obtain more information on writing for Sagesse, visit the ARMA Canada’s website – www.armacanada.org – see Sagesse.



ARMA Canada’s Sagesse’s Editorial Review Committee:

Christine Ardern, CRM, FAI, IGP; Alexandra (Sandie) Bradley, CRM, FAI; Sandra Dunkin, MLIS, CRM, IGP; Stuart Rennie, JD, MLIS, BA (Hons.); Uta Fox, CRM, FAI, Director of Canadian Content.



The contents of material published on the ARMA Canada website are for general information purposes only and are not intended to provide legal advice or opinion of any kind. The contents of this publication should not be relied upon. The contents of this publication should not be seen as a substitute for obtaining competent legal counsel or advice or other professional advice. If legal advice or counsel or other professional advice is required, the services of a competent professional person should be sought.

While ARMA Canada has made reasonable efforts to ensure that the contents of this publication are accurate, ARMA Canada does not warrant or guarantee the accuracy, currency or completeness of the contents of this publication. Opinions of authors of material published on the ARMA Canada website are not an endorsement by ARMA Canada or ARMA International and do not necessarily reflect the opinion or policy of ARMA Canada or ARMA International.

ARMA Canada expressly disclaims all representations, warranties, conditions and endorsements. In no event shall ARMA Canada, its directors, agents, consultants or employees be liable for any loss, damages or costs whatsoever, including (without limiting the generality of the foregoing) any direct, indirect, punitive, special, exemplary or consequential damages arising from, or in connection to, any use of any of the contents of this publication.

Material published on the ARMA Canada website may contain links to other websites. These links to other websites are not under the control of ARMA Canada and are merely provided solely for the convenience of users. ARMA Canada assumes no responsibility or guarantee for the accuracy or legality of material published on these other websites. ARMA Canada does not endorse these other websites or the material published there.